Welcome to Lochend Serviced Apartments in Edinburgh


Below you will find answers to the most common questions we receive regarding Lochend Serviced Apafrtments and its services. If you do not find the answer you are looking for in this section please feel free to email your question and a member of our team will get back to you.

Do you provide towels? 

Yes all towels are provided.

When is check in/out?

Check in is 14.00, check out is 10.00

Do you provide a hair dryer or will I need to take my own? 

Yes, a hair dryer can be found in the master bedroom (located in the top drawer of one of the storage units).

What time is reception open until?

Reception opening hours are:
Monday: 8.30am to 7.00pm
Tuesday to Friday: 8.30am to 7.00pm
Saturday: 10.30am to 7.00pm

Out with these hours a duty manager is available by means of calling via a telephone number at reception

If I am arriving after reception closes, what should I do?

On your confirmation e-mail, you will find instructions for our automated express check-in.  If you have not received these instructions, please call us

How far is Lochend Apartmenrts from dinburgh Airport?

Approximately 20 minutes in a taxi

How close is The Spires to the town centre?

About a 20 minute walk or a 5 minutes drive or taxi ride (fare £6)

Do you accept Pets?  

No, unfortunately we do not allow Pets.

Do you provide extra beds and cots for children?

Yes, and this is free of charge (a maximum of one cot and one z-bed per suite)

What internet is available in the apartments?

All our apartments have a wireless internet connection, free to guests

Can we smoke in your apartments?

No, all our suites are strictly non smoking. An excess cleaning charge will be applied to your account if there is evidence of smoking in the suite.

What is your cancellation policy? 

24 hours prior to arrival.

Can we request an early check in or late check out?

Answer :This depends on our availability.  You can contact us the day prior to your arrival and we would be able to check this for you.

I have a late flight, would I be able to leave my luggage somewhere?

Yes, if you are checking out on a Monday to Saturday, you can leave your luggage  at reception. Unfortunately we cannot store luggage on a Sunday.

What do I do with my keys if I am checking out before the office is open?

You may take advantage of the express check out procedure and leave your keys in one of our key drop boxes


Edinburgh guide


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